Welcome to Warm Teddy Bear! We’re so glad you’re here to explore our world of cuddly companions and baby essentials. Our goal is to bring comfort, joy, and lifelong friends right to your doorstep. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to our friendly customer care team at [email protected]—we’re always happy to help!
Product Questions
What types of products do you offer?
At Warm Teddy Bear, we specialize in adorable and high-quality items perfect for babies and families. Our menu includes:
- Baby Blankets & Quilts
- Baby Books and Clothing
- Stuffed Animals like Bears, Bunnies, Cats & Dogs, and more
- Lovies, Rattles, and Buddy Blankets™
- Knotty Friends™ Teething Blankets and Silly Buddy™ Pacifier Holders
- Themes from Farm, Garden, Sea Life, and beyond!
Are your products safe for babies and children?
Absolutely! We pour love and care into every creation, ensuring they meet safety standards for little ones. Our products like Knotty Friends™ Teething Blankets are designed with baby-friendly materials. However, we always recommend adult supervision for young children to ensure safe play.
Do you have products for specific themes, like animals or gardens?
Yes! We offer a wide range of themes to suit every family’s story. From Bears and Birds to Farm and Foxes, you’ll find something special for every occasion. Explore our menu to discover your new favorite cuddly friend!
Shipping and Delivery
What shipping options do you offer?
We provide two main shipping methods to get your orders to you safely and promptly:
- Standard Shipping – $12.95: Expedited via DHL or FedEx, typically arriving within 10-15 business days after dispatch from our workshop.
- Free Shipping: For orders over $50, we use EMS for delivery within 15-25 business days after dispatch.
Do you ship internationally?
Yes, we ship worldwide! However, delivery to some Asian countries and remote locations may not be available. International orders might experience delays due to customs procedures beyond our control. We partner with trusted carriers like DHL, FedEx, and EMS to ensure your package arrives safely.
How can I track my order?
Once your order ships, we’ll send a confirmation email with tracking information. You can follow your package’s journey from our workshop to your arms—we want you to share in the excitement as your new friend makes its way to you!
Returns and Exchanges
What is your return policy?
We want you to be completely happy with your purchase! If for any reason you’re not satisfied, you can return items within 15 days of receipt. Please contact us at [email protected] to initiate the process. Items should be in original condition for a smooth return.
Do you offer exchanges?
Yes, we’re happy to help with exchanges for defective or incorrect items. Reach out to our customer care team, and we’ll guide you through the steps to ensure you get the perfect cuddly companion.
Payment and Account
What payment methods do you accept?
We accept a variety of secure payment options to make your shopping experience easy:
- Visa
- MasterCard
- JCB
- PayPal
Do I need an account to place an order?
No, you can checkout as a guest! However, creating an account lets you track orders easily and receive updates on new arrivals. It’s quick and simple—just like cuddling one of our teddy bears.
General Inquiries
Where is Warm Teddy Bear located?
Our workshop is based at 72 Chapmans Lane, Albuquerque, US 87109. We’re a small team dedicated to crafting heartfelt items for families around the world.
How can I contact customer service?
We’re here to assist you! Email us at [email protected] with any questions about orders, delivery, or product details. We aim to respond within 1-2 business days with a warm, helpful reply.
Thank you for choosing Warm Teddy Bear to be part of your family’s cherished moments. We’re honored to deliver comfort and joy right to your doorstep. Happy cuddling!